Frequently asked questions
Our number one priority is your safety and number two priority is to deliver a great service! We are following the CDC guidelines for COVID-19. We require masks and temperature checks for all staff and clients when entering our med spa. To continue to maintain our sterile environment, we thoroughly clean the med spa after every client's service, walkins, and throughout the day.
Cancellation/ Late Policy
As with all service-related industries it is customary to tip a person who has provided excellent service. A good guide is 15% – 20%, similar to what you may give your hairstylist. We do not include gratuity in our prices so after every service we will ask if you would like to tip.
Children and friends
Due to COVID we require one person in the treatment room with the exception of physicians treating the client. We require friends, family and children to wait in our sanitized waiting room or in the car while we are doing the appointment. Children under the age of 13 are not permitted to enter treatment rooms due to insurance and safety concerns. We will not watch your children and we ask politely to make arrangements for their care. If child arrangements fall through please call us to reschedule.
If you are lactating, pregnant or wanting to be pregnant please let us know in advance and during your appointment. This will help us determine a better service for your needs. Most of our services are unsafe for people who are lactating, pregnant or wanting to become pregnant.
We do our best to give you the right products for your skincare needs. Before buying the product we supply samples to help you determine if you would like it or not. If unsatisfied after buying, you can exchange the unopened product for something new. If the product is broken or not working correctly within a week of being purchased, we will send the broken product back to Epionce skincare and give you a new one free of charge. Due to COVID we do not accept open product returns.
Gift Certificates can be purchased in our clinic with no appointment needed unless it's on a Saturday. Saturday is an appointment only day and hours will fluctuate. Promotional Gift Certificates are valid up to 2 months when received. Regular Gift Certificates expire a year after the purchase date. We can honor a Gift Certificate 3 days after the expiration date.
We follow hipaa guidelines to ensure all medical and treatment information is private. All of your information and before and after photos are stored on your secure asceticpro account.
What services to I need to shave for?
*PLEASE NOTE* Only thick and/or long hair in the area needed to be treated, needs to be shaved the night BEFORE ALL SculpSure appointments.
Why is it important to shave before a laser hair removal appointment?
If you arrive after the grace period we will charge an extra fee of $50. However, we can look at the schedule and see if we can still have you for a service that day. If there are no openings, then we will reschedule.
Last-minute Cancellation Policy
Calling the day of your appointment to cancel will result in our last minute cancellation fee. This $ fee pays for the time that we could have scheduled for someone else. Please call 48 hours in advance to cancel appointments and you can avoid this fee.